Q. Do I order on-line or can I send my photos and
payment by mail?
A. You may either order totally on-line or you can also print out our printable
order form and send it along with your snapshots by fax (need number) or
regular mail. Or, you can call us to place your order at 404-815-7440.
Q. How much do your custom portraits cost?
A. We offer a variety of sizes and options that affect pricing. Our Price
List outlines the various options. Q.What exactly is a digital
print? What is Giclee technology?
A. Our medium is our computer. NoblePets Portraits are created from your
snapshots on the computer. We offer our clients Giclee printing on either
artist grade canvas or a smooth paper. These digital portraits look like
paintings that took months to create. Giclee Printing is the highest quality
digital ink jet printing available for fine artists today. The archival
quality of these prints is much higher than the "standard" inkjet
prints that most portrait artists offer. Giclee prints will last a lifetime.
Q. What is the difference between art canvas and smooth photo
paper?
A. The Art Canvas simulates an actual painting because of the texture.
Many people who choose this option will have the canvas stretched over
a frame and hang it on the wall frameless, or they will put the canvas
in a frame without glass, just like you would an actual oil painting.
The smooth paper creates a beautiful and vivid finish but does not simulate
an oil painting. Most people who choose this option will frame it behind
glass. The looks are different and reflect the personal style of the pet
owner.
Q.What does the image master production pricing include?
A. The pricing includes time for a graphic
artist team to silhouette and refine your image (not a process you can
“do yourself”—it is very tedious and intricate) so that
it fits perfectly onto the body of your choice. Also the cost includes
the license fee to the Artist for the original signed artwork.
Q. What does the image master file purchase option mean?
A. It means that you can own a CD containing
the file of the Noblepets™ portrait you commissioned. This file
can be sent to third parties specialized in producing addition customized
merchandise you may want to purchase, such as mugs, T-shirts, Greeting
cards, Stamps, calendar and so on. We also provide you with suppliers
we have selected for you as the best for quality, price and customer service
in the industry. If you have opted to purchase the master licensing rights
of the image we have created for you, please be aware that such image
contains elements (the Noblepets attire) copyrighted by Daniela RIA and
Noblepets LLC. We are releasing the rights to its reproduction exclusively
to you and for your exclusive usage ONLY. No sale or any commercial activity
of such image (and/or its related merchandise) is authorized without breaking
the licensing and copyright law. Violators will be persecuted.
Q. Do I need to handle these works with special care?
A. We encourage our clients to hang all of
our portrait prints away from direct sunlight. Any fine art print or painting
will fade over time when exposed to direct sun every day.
Q. Can you place more than one pet in a single painting?
A. Yes. There is an additional fee for each
additional pet. Pets do not need to be in the same photo for us to place
them together. Please contact customer service for more info.
Q. What is the best kind of snapshot to send? Should I make an
enlargement?
A. A well-focused color photograph that is
normal snapshot size will work fine. We will drop out the background and
correct any red eye that might be present. Choose a shot that captures
the personality of your pet. Check out our guide for taking good pet photographs.
Q. What do I need to know about professionally shot photography?
A. If you have a professional photograph
you would like to send, you should consult with the photographer or the
studio to attain a copyright release to send with the image.
Please call our Customer Service Department at 404-815-7440 Monday - Saturday 10:00 am to 8:00 pm (EST) or email CustomerService@NoblePets.com if you have any questions.
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